Below is a list of articles that you may find useful as personal and professional resources. You are free to read and download them and may use them in training programs and presentations as long as you leave the attribution information at the top and end of the article in place.

Articles may also be included in newsletters and organizational magazines as long as there is no fee charged for the publication and attributions remain in place. Links to the articles below on this also permitted.

For information on purchasing permission rights to republish or include articles in books or other compilations, contact customerservice@robertwlucas.com.

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Brain-Based/Active/Creative Learning Strategies

• 5 Strategies for Enhancing Your Learning Environments
• 5 Super Tips for Enhancing Flip Charts with Color
• 6 Important Learning Event Scheduling Considerations
• 6 Simple Ways to Increase Learning in Your Training
• 6 Tips for Effective Training
• 7 Tips for Increasing Learner Success
• 8 Tactics for Gaining and Holding Learner Attention
• 9 Strategies for Appealing to Visual Learners
• A Puzzling Way to Energize Training
• Create the Right Environment for Learning
• Creating Crossword Puzzles for Training Review
• Creative Interim Reviews
• Creative Group and Role Assignment
• Creating a Stimulating Learning Event
• Enhancing Your Message with Flip Charts
• Fifteen Tips for Getting Learners Back from Break on Time
• Gaining and Holding Learner Attention
• Learning Modalities Self-Assessment
• Making Memories – The Role of the Brain in Learning
• Making Your Flip Charts More Effective
• Providing Effective Recognition in Your Training Programs
• Providing Nutrition for Learners
• Rewarding Participants To Encourage Learning
• Rewards Make Training More Fulfilling
• Scheduling Successful Learning Events
• Setting the Stage for Learning
• Spicing Up Your Flip Charts with Graphic Images
• Starting Your Presentations on a Positive Note
• Stimulating Learner Brains through Their Learning Environment
• Successful Flip Chart Usage
• Tapping Gardner’s Multiple Intelligences To Stimulate Learning
• The ABC’s of Brain Based Learning
• The ABC’s of Creative Training
• The ABC’s of Differentiated Learning
• The Dynamic Human Brain and Its Role in Participant-Centered Learning
• The Emotions of Color
• The Impact of Environmental Factors on Learning
• The Importance of Brain Based Research on Learning Environment Design
• The Importance of Learning Modalities and Styles
• The Nose Has It – The Impact of Smells on Learning
• The Power of Technology In Training
• Three Types of Memory
• Tying Adult Learning to Brain Research
• Using Interim Reviews to Energize and Emphasize!
• Using Job Aids to Reinforce Classroom Learning
• Using Training Rewards Effectively
• What is Brain-Based Learning?

Business Acumen

• Brainstorm Your Company to Success
• Building Supervisory Trust in the Workplace
• Choosing the Right Consultant
• Cultural Awareness Tips for HR Professionals: Asian and Asian Americans
• Managing Naysayers in Meetings
• Ensuring Employee Success with Performance Coaching
• Getting and Keeping Quality Employees
• Lighten Up! Increase Productivity through Effective Lighting
• Lighting the Creativity Lamp
• Managing from Afar: Strategies for Supervising a Telecommuting Workforce
• Planning for a Catastrophe
• Professional Etiquette Still Matters
• Revisiting the Abilene Paradox
• Taking the Stress Off Your Computer
• The ABC’s of Effective Small Business
• The ABC’s of Effective Time Management
• The Rumor Mill
• The Value of Ethics
• Time Management on the Run

Communication Skills

• 7 Ways You Can Use Memory Research to Improve Communication
• Are You Listening?
• Back to the Basics of Communication
• Building Relationships across Cultures
• Communication as Basis for Participant Behavior
• Communicating in a Diverse World
• Communicating Professionally in Writing with Customers
• Effective Feedback Skills
• Guidelines for Effective Interpersonal Relationships
• Handling Conflict in a Diverse World
• Interacting Better With People Who Speak English as a Second Language
• Interacting with Adults Who Have Adult Attention-Deficit Disorder
• It Is All in How You Say It
• Just The Fax
• Putting Power Into Your Presentations Using Nonverbal Communication
• The ABC’s of Dealing with Difficult Interpersonal Situations
• The Role of the Eyes in Interpersonal Communication
• The Rumor Mill

Customer Service/Sales

• 5 Strategies for Guaranteeing Customer Loyalty
• 6 Reasons That Organizations Lose Customers
• 10 Strategies for Building Customer Trust
• Communicating Professionally in Writing with Customers
• Cultural Awareness Tips for Service Providers
• Customer Loyalty is Up to You
• Defining Your Customer Service Culture
• Do You Know Why Your Customers Are Leaving?
• Effectively Managing Your Time for Better Customer Service
• Factors Impacting Customer Loyalty
• Gaining the Customer Advantage Through Effective Call Center Staffing
• Increasing Sales by Building Trust
• Providing Professional Internal Customer Service
• Problem Solving 101-Getting To The Bottom of Service Breakdowns
• Responding to Conflict with Customers
• RoadBlocks to Service Recovery
• Separating Yourself from Your Competition with Telephone Basics
• The ABC’s of Competitive Customer Service
• The ABC’s of Customer Service
• The ABC’s of Service Recovery
• The Impact of Cultural Values in Customer Service
• The Impact of Customer Wants on Your Success
• The Impact of Pet Peeves on Customer Service
• Thinking Like a Customer — Using Lessons from Wal-Mart
• Transferring Telephone Callers Professionally
• Valuing the Customer
• Why Customers Buy Products and Services
• Wowing Your Customers in a Lackluster World

Diversity

• Building Relationships across Cultures
• Communicating in a Diverse World
• Cultural Awareness Tips for HR Professionals: Asian and Asian Americans
• Interacting Better With People Who Speak English as a Second Language
• Interacting with Adults Who Have Adult Attention-Deficit Disorder
• Diversity Is More Than A Training Program

Management and Leadership Skills

• 5 Strategies to Maximize Leadership Effectiveness
• Building Supervisory Trust in the Workplace
• Choosing the Right Consultant
• Employee Performance Documentation
• Ensuring Employee Success with Performance Coaching
• Getting and Keeping Quality Employees
• Leadership in Transition
• Lighten Up! Increase Productivity through Effective Lighting
• Managing from Afar: Strategies for Supervising a Telecommuting Workforce
• Maximizing Brainstorming Sessions
• Planning for a Catastrophe
• Revisiting the Abilene Paradox
• The ABC’s of Effective Supervisory Communication
• The Benefits of Performance Coaching
• The Role of Supervisors in Fostering a Learning Environment
• The Supervisors Role As Trainer

Memory

• Three Types of Memory

Personal Growth/Life Skills

• 4 Things You Should Do To Achieve Success
• Brand YOU!
• Casual Day Extremes: Are You Dressing for Success?
• Empowering Yourself for Success
• Positioning Yourself as an Expert
• Professional Etiquette Still Matters
• Projecting a Positive Professional Image as a Trainer
• Reflections on Life
• The ABC’s of Effective Time Management
• What Really Is Important in Life
• Winning the Battle over JetLag

Training Activities/Tools

• Activity – Can We Get a Volunteer?
• Activity – Determining Learners Expectations and Needs
• Activity – Silent Engagement
• Activity – Those Who Made a Difference
• Activity – Will the Mystery Guest Enter and Sign In Please
• Activity – You are Such an Animal
• Activity- What Do I Wear?
• Learning Modalities Self-Assessment

Training and Development/Classroom Management/Presentation Skills

• 5 Super Tips for Enhancing Flip Charts
• 5 Tips for Managing Latecomers to Training
• 6 Simple Ways to Increase Learning In Your Training
• 6 Tips for Effective Training
• 7 Tips for Increasing Learner Success
• Adult Learning 101
• Applying Abraham Maslow’s Hierarchy of Needs Theory of Motivation to Workplace Learning
• Building Rapport with Learners
• Communicating With Diverse Audiences
• Communication as Basis for Participant Behavior
• Creating Crossword Puzzles for Training Review
• Diversity Is More Than A Training Program
• Enhancing Your Message with Flip Charts
• Establish Your Credibility to Maintain Learner Respect
• Fifteen Tips for Getting Learners Back from Break on Time
• Flip Chart Magic
• Gaining and Holding Learner Attention
• Getting the Most from Distant or Distracted Learners
• Getting Things Going: Making Sure Your Learning Events Start Off on A Positive Note
• Increasing Learning Effectiveness
• Identifying Difficult Participants
• Involve Supervisors to Increase Learning
• Keys to Learner Motivation
• Learning Modalities Self-Assessment
• Making Your Flip Charts More Effective
• Managing Difficult Participant Behaviors
• Managing Difficult Participant Situations: Mature Learners
• Managing Difficult Participant Situations: Younger Learners
• Managing the Class Clown
• Maximizing Brainstorming Sessions
• Overhead Projector Tips
• Planning and Designing a Powerful Learning Event
• Planning for Learner Success
• Preparing for Difficult Participant Situations
• Projected Image Strategies for the Classroom
• Projecting a Positive Professional Image as a Trainer
• Providing Effective Recognition in Your Training Programs
• Putting Power Into Your Presentations Using Nonverbal Communication
• Reducing Stage Fright-Tips For Powerful Presentations
• Rewarding Participants To Encourage Learning
• Rewards Make Training More Fulfilling
• Scheduling Successful Learning Events
• Setting the Stage for Learning
• Spicing Up Your Flip Charts with Graphic Images
• Starting Your Presentations on a Positive Note
• Stimulating Learners Brain through Their Learning Environment
• Successful Flip Chart Usage
• The Impact of History On Learners
• The Power of Technology In Training
• The Role of Supervisors in Fostering a Learning Environment
• The Supervisors Role As Trainer
• Transfer of Training
• Transporting Your Flip Charts Effortlessly
• Use Interim Reviews to Energize and Emphasize!
• Using Job Aids to Reinforce Classroom Learning
• Using Projected Visuals
• Using Training Rewards Effectively

Travel Related

• Overseas Travel Safety Tips
• Winning the Battle Over Jetlag

Writing/Publishing

• Getting Your First Non-Fiction Book Published
• Writing for Personal and Professional Expression